Policies

How:

All catering must be ordered through CaterTrax, our online catering application. Telephone or email orders will not be accepted.

Who:

AEDs, VPS, Directors and Executive Assistants only are authorized to place catering orders.

When:

Orders must be placed 72 hours in advance. Special orders and requests including diet accommodations must be placed 5 business days in advance. Catering is available weekdays 7am-5pm,catering is not offered on weekends.

Food & Beverage Choices:

Available food and beverage choices are in CaterTrax, all requests must be from the CaterTrax menu. Special diets, restrictions and allergies must be entered into the special comments section at the time of ordering 5 business days before the event.

Disposable tableware, décor:

Disposable tableware is not included, if you require disposables please select them as part of your catering order. Tablecloths, special décor, and centerpieces are not available.

Delivery:

Delivery is available upon request for events $50 or more, a $10 delivery fee will be assessed for all deliveries.

Clean up:

Your department is responsible for cleaning up after the meeting. If a meeting requires EVS to clean up, it is your department’s responsibility to make those arrangements.

Cancellations:

Cancellations requested 24 hours in advance will be charged a 50% cancellation fee, same day cancellations will be charged in full.

Covid:

All catering events must adhere to the Hospital’s Covid policies.

How to place an order in CaterTrax:

*Log into your account

*Select Catering

*Follow the Wizard to Create Your Catering Order

*Select the food options

Enter Event Information including Contact, Department, Name of Event, Date, Time, Number of Guests, Room

*Review the order; all information entered is listed including cost per person and total costs

*Go to “Checkout” and enter the Cost Center number

*Select Submit

*Once approved by Food & Dining, the requestor will receive a confirmation email

Questions:

About NWH Catering Guidelines and or use of CaterTrax can be directed to:

Massiel Araque

Senior Manager, Food & Dining

Kelly Walker

Executive Sous Chef

Rebecca Martin

Senior Director, Food and Nutrition Services